Terms of Service

Last updated: August 13, 2026

Acceptance of Terms

By accessing or purchasing from carolynfabrics.com, you agree to these terms. If you do not agree, please do not use our site.

Products & Pricing

  • All prices are in US dollars and are subject to change without notice.
  • Colors shown on screen are representative only. Monitor settings vary — we strongly recommend ordering a sample swatch before committing to large orders.
  • We reserve the right to limit quantities and to refuse any order.
  • Product specifications (weight, width, composition) are provided by the manufacturer and believed to be accurate but are not guaranteed by Carolyn Fabrics.

Orders & Payment

  • All orders are subject to acceptance and availability.
  • Payment is due at the time of purchase.
  • We accept major credit cards through our secure payment processor.

Shipping

  • In-stock orders typically ship within 1–2 business days.
  • Custom CNC panels typically ship in 1–3 business days after order details are confirmed.
  • If an item is out of stock, we will contact you with an estimated ship date.
  • Standard orders within the contiguous United States ship for a flat $30 rate. Orders of $250 or more ship free.
  • We ship via UPS and FedEx from High Point, NC.

Returns & Refunds

Request an RMA within 14 days

Contact Carolyn Fabrics within 14 calendar days of delivery to request a Return Merchandise Authorization (RMA) before sending anything back. An RMA request does not make an item eligible; the merchandise must meet the conditions below. Returns sent without authorization may be refused.

What may be returned

Only genuinely restockable merchandise is eligible:

  • Factory full rolls that remain unrolled, uncut, unused, and in original condition.
  • Stocked packaged supplies that are unopened and in original condition.

Return charges

  • A 20% restocking fee applies to approved returns.
  • The customer pays return shipping.
  • Original shipping charges are non-refundable.

Final-sale merchandise

The following are final sale and cannot be returned or exchanged:

  • Cut yardage and cut foam
  • Kits
  • Full hides
  • CNC panels and other custom panels
  • Samples and sample decks
  • Closeouts and clearance merchandise
  • Custom and special-order merchandise
  • Pallet orders, multi-roll freight orders, and specially quoted orders, unless the written quote says otherwise

Wrong, damaged, or defective merchandise

Report a wrong, damaged, or defective item within 7 calendar days of delivery. Include your order number and photos of the item and packaging. If Carolyn Fabrics confirms that the wrong item was sent, or confirms damage or a defect as received, no restocking fee or customer return-shipping charge applies. Carolyn Fabrics will arrange the appropriate correction, replacement, or refund.

How to request an RMA or report a problem

Email orders@carolynfabrics.com or call (336) 887-3101. Do not ship a return until you receive RMA instructions.

Limitation of Liability

Carolyn Fabrics is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our maximum liability is limited to the purchase price of the product in question.

Intellectual Property

All content on this site (text, images, logos, design) is the property of Carolyn Fabrics and may not be reproduced without written permission.

Governing Law

These terms are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the courts of Guilford County, NC.

Contact

Questions about these terms? Contact us: