Shipping & Returns

Shipping Policy

Shipping Rates

We charge a flat rate of $30 on all standard orders shipped within the contiguous United States (48 states + DC). Orders of $250 or more ship FREE. No surprises at checkout.

Order Minimum

No minimum order. Fabric and vinyl are sold in 1-yard increments. Order exactly what you need, starting from 1 yard.

Free Shipping on Samples

Material samples ship free. No minimum required.

Where We Ship

We currently ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories at this time. For freight or large wholesale orders outside our standard shipping zone, contact us for a quote.

Processing & Ship Times

In-stock fabric orders: Ship in 1–2 business days from High Point, NC. We are open Monday–Thursday, 8am–5pm ET, Friday 8am–3pm ET.

CNC sewn panels: Typically ship in 1–3 business days (Monday–Friday) after order details are confirmed. Each panel is made to order in our shop.

Out of stock items: If anything on your order is unavailable, we will contact you the same day with a status update and estimated timeframe.

Shipping Carrier

Orders ship via UPS or FedEx depending on size and destination. Tracking information will be emailed when your order ships.

Wholesale and Freight Orders

Large wholesale orders may ship via freight. Contact us for pricing on large volume orders.

Returns & Refunds

Request an RMA within 14 days

Contact Carolyn Fabrics within 14 calendar days of delivery to request a Return Merchandise Authorization (RMA) before sending anything back. An RMA request does not make an item eligible; the merchandise must meet the conditions below. Returns sent without authorization may be refused.

What may be returned

Only genuinely restockable merchandise is eligible:

  • Factory full rolls that remain unrolled, uncut, unused, and in original condition.
  • Stocked packaged supplies that are unopened and in original condition.

Return charges

  • A 20% restocking fee applies to approved returns.
  • The customer pays return shipping.
  • Original shipping charges are non-refundable.

Final-sale merchandise

The following are final sale and cannot be returned or exchanged:

  • Cut yardage and cut foam
  • Kits
  • Full hides
  • CNC panels and other custom panels
  • Samples and sample decks
  • Closeouts and clearance merchandise
  • Custom and special-order merchandise
  • Pallet orders, multi-roll freight orders, and specially quoted orders, unless the written quote says otherwise

Wrong, damaged, or defective merchandise

Report a wrong, damaged, or defective item within 7 calendar days of delivery. Include your order number and photos of the item and packaging. If Carolyn Fabrics confirms that the wrong item was sent, or confirms damage or a defect as received, no restocking fee or customer return-shipping charge applies. Carolyn Fabrics will arrange the appropriate correction, replacement, or refund.

How to request an RMA or report a problem

Email orders@carolynfabrics.com or call (336) 887-3101. Do not ship a return until you receive RMA instructions.