Shipping & Returns
Shipping Policy
Shipping Rates
We charge a flat rate of $30 on all standard orders shipped within the contiguous United States (48 states + DC). Orders of $250 or more ship FREE. No surprises at checkout.
Order Minimum
No minimum order. Fabric and vinyl are sold in 1-yard increments. Order exactly what you need, starting from 1 yard.
Free Shipping on Samples
Material samples ship free. No minimum required.
Where We Ship
We currently ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories at this time. For freight or large wholesale orders outside our standard shipping zone, contact us for a quote.
Processing & Ship Times
In-stock fabric orders: Ship in 1–2 business days from High Point, NC. We are open Monday–Thursday, 8am–5pm ET, Friday 8am–3pm ET.
CNC sewn panels: Typically ship in 1–3 business days (Monday–Friday) after order details are confirmed. Each panel is made to order in our shop.
Out of stock items: If anything on your order is unavailable, we will contact you the same day with a status update and estimated timeframe.
Shipping Carrier
Orders ship via UPS or FedEx depending on size and destination. Tracking information will be emailed when your order ships.
Wholesale and Freight Orders
Large wholesale orders may ship via freight. Contact us for pricing on large volume orders.
Returns & Refunds
Request an RMA within 30 days
Contact Carolyn Fabrics within 30 calendar days of delivery to request a Return Merchandise Authorization (RMA) before sending anything back. An RMA request does not make an item eligible; the merchandise must meet the conditions below. Approved returns must ship within 10 days of the RMA. Returns sent without authorization may be refused.
What may be returned
- Cut yardage of 5 yards or more in a single cut, unused, and returned rolled the way it shipped. It must not be marked, cut, sewn, or altered in any way.
- Factory full rolls that remain unrolled, uncut, unused, and in original condition.
- Stocked packaged supplies that are unopened and in original condition.
Return charges
- A 20% restocking fee applies to approved returns.
- The customer pays return shipping.
- Original shipping charges are non-refundable. If your order shipped free and the return brings it under $250, our standard $30 shipping charge is deducted from your refund.
Final sale
The following cannot be returned or exchanged:
- Cuts under 5 yards, and cut foam
- Kits
- Full hides
- CNC panels and other custom panels
- Samples and sample decks
- Closeouts and clearance merchandise
- Custom and special-order merchandise
- Pallet orders, multi-roll freight orders, and specially quoted orders, unless the written quote says otherwise
Color
Screen colors are approximate and dye lots can vary. A $5 sample is the only sure way to match. Material that matches the manufacturer's standard for its color is not defective, so a color return is handled as a regular return under the rules above. If you ordered a sample first and your yardage does not match that sample, send the sample back with the yardage. If we confirm the mismatch, there is no restocking fee and no shipping deduction.
Wrong, damaged, or defective merchandise
- Report shipping damage or a wrong item within 7 calendar days of delivery, with your order number and photos of the item and packaging.
- Report a material defect within 30 days of delivery, before the material is cut. Please inspect your material before cutting; we cannot accept defect claims on material that has been cut or sewn.
- If Carolyn Fabrics confirms a wrong item, shipping damage, or a defect, no restocking fee or return shipping charge applies, and we will arrange the correction, replacement, or refund.
How to request an RMA or report a problem
Email orders@carolynfabrics.com or call (336) 887-3101. Do not ship a return until you receive RMA instructions.