Refund policy

Returns & Refunds

Request an RMA within 30 days

Contact Carolyn Fabrics within 30 calendar days of delivery to request a Return Merchandise Authorization (RMA) before sending anything back. An RMA request does not make an item eligible; the merchandise must meet the conditions below. Approved returns must ship within 10 days of the RMA. Returns sent without authorization may be refused.

What may be returned

  • Cut yardage of 5 yards or more in a single cut, unused, and returned rolled the way it shipped. It must not be marked, cut, sewn, or altered in any way.
  • Factory full rolls that remain unrolled, uncut, unused, and in original condition.
  • Stocked packaged supplies that are unopened and in original condition.

Return charges

  • A 20% restocking fee applies to approved returns.
  • The customer pays return shipping.
  • Original shipping charges are non-refundable. If your order shipped free and the return brings it under $250, our standard $30 shipping charge is deducted from your refund.

Final sale

The following cannot be returned or exchanged:

  • Cuts under 5 yards, and cut foam
  • Kits
  • Full hides
  • CNC panels and other custom panels
  • Samples and sample decks
  • Closeouts and clearance merchandise
  • Custom and special-order merchandise
  • Pallet orders, multi-roll freight orders, and specially quoted orders, unless the written quote says otherwise

Color

Screen colors are approximate and dye lots can vary. A $5 sample is the only sure way to match. Material that matches the manufacturer's standard for its color is not defective, so a color return is handled as a regular return under the rules above. If you ordered a sample first and your yardage does not match that sample, send the sample back with the yardage. If we confirm the mismatch, there is no restocking fee and no shipping deduction.

Wrong, damaged, or defective merchandise

  • Report shipping damage or a wrong item within 7 calendar days of delivery, with your order number and photos of the item and packaging.
  • Report a material defect within 30 days of delivery, before the material is cut. Please inspect your material before cutting; we cannot accept defect claims on material that has been cut or sewn.
  • If Carolyn Fabrics confirms a wrong item, shipping damage, or a defect, no restocking fee or return shipping charge applies, and we will arrange the correction, replacement, or refund.

How to request an RMA or report a problem

Email orders@carolynfabrics.com or call (336) 887-3101. Do not ship a return until you receive RMA instructions.