Refund policy
Returns & Refunds
Request an RMA within 14 days
Contact Carolyn Fabrics within 14 calendar days of delivery to request a Return Merchandise Authorization (RMA) before sending anything back. An RMA request does not make an item eligible; the merchandise must meet the conditions below. Returns sent without authorization may be refused.
What may be returned
Only genuinely restockable merchandise is eligible:
- Factory full rolls that remain unrolled, uncut, unused, and in original condition.
- Stocked packaged supplies that are unopened and in original condition.
Return charges
- A 20% restocking fee applies to approved returns.
- The customer pays return shipping.
- Original shipping charges are non-refundable.
Final-sale merchandise
The following are final sale and cannot be returned or exchanged:
- Cut yardage and cut foam
- Kits
- Full hides
- CNC panels and other custom panels
- Samples and sample decks
- Closeouts and clearance merchandise
- Custom and special-order merchandise
- Pallet orders, multi-roll freight orders, and specially quoted orders, unless the written quote says otherwise
Wrong, damaged, or defective merchandise
Report a wrong, damaged, or defective item within 7 calendar days of delivery. Include your order number and photos of the item and packaging. If Carolyn Fabrics confirms that the wrong item was sent, or confirms damage or a defect as received, no restocking fee or customer return-shipping charge applies. Carolyn Fabrics will arrange the appropriate correction, replacement, or refund.
How to request an RMA or report a problem
Email orders@carolynfabrics.com or call (336) 887-3101. Do not ship a return until you receive RMA instructions.