FAQ
Can't find your answer? Call us at (336) 887-3101 or email orders@carolynfabrics.com.
Ordering & Pricing
Do you sell to the public?
Yes. We sell to everyone — upholstery shops, boat builders, auto detailers, DIYers, furniture makers, and anyone in between. No account required, no minimums.
Is there a minimum order?
No minimum order. We sell in 1-yard increments — order exactly what you need, starting from 1 yard. No dollar minimum, no item count minimum, no account required.
Do you give better pricing for full rolls?
Full-roll lengths and pricing vary by product—do not assume a 30-yard roll. Request a written bulk quote with the material, quantity, and ship-to details; Carolyn Fabrics will confirm roll length, availability, product pricing, freight, and any delivery requirements in writing.
What payment methods do you accept?
We accept all major credit cards — Visa, Mastercard, American Express, and Discover — as well as Shop Pay, Apple Pay, and Google Pay.
Can I order samples?
Yes. Find a material you're interested in, open the product page, and add a swatch to your cart. Sample swatches: $5 each, free shipping. It's the best way to check color and texture before you order yardage.
Product Questions
Do you have everything in stock?
We stock most of the vinyl, fabric, thread, foam, and supplies shown online. Inventory changes daily, and an item can occasionally sell out before the website updates. We can usually replenish a temporarily out-of-stock stocked item within about three business days. Some leather is fulfilled separately. If timing is critical, call us before ordering.
Is the fabric/vinyl scotchguarded or treated?
It depends on the product. Treatment information is listed in each product's description. If you don't see it, contact us and we'll check for you.
Is the pattern railroaded? What is the repeat?
Pattern direction and repeat information is listed in the product description where available. If you need it for a specific product and it's not listed, give us a call or send an email.
How many square feet are in a hide of leather?
Hides average around 50 sq. ft., but size varies animal to animal. Roughly 18 sq. ft. equals 1 yard of 54" fabric. Hides will have natural variations, scars, and character marks — that's the nature of real leather.
What are CNC sewn panels?
CNC panels are pre-sewn upholstery panels made on our in-house CNC sewing table. You choose the stitch pattern, material, thread color, and foam thickness — we stitch it — pre-sewn and ready for you to cut, wrap, and install. All panels are a standard 48″ × 28″ finished. Panels start from a larger blank and finish at approximately 48″ × 28″ after sewing/quilting. Custom stitch patterns are available — submit a quote request with your design and we'll program it on our CNC table.
Shipping
How fast does my order ship?
In-stock material orders ship in 1–2 business days from High Point, NC. CNC sewn panels typically ship in 1–3 business days after order details are confirmed. We ship via FedEx and UPS ground — delivery time after that depends on your location.
How much does shipping cost?
Shipping is a flat $30 on domestic orders (contiguous 48 states) — and free on orders of $250 or more. Samples always ship free. No other fees.
Do you ship internationally?
Website checkout and standard shipping are available only for the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or international destinations.
Returns & Issues
What merchandise can I return?
Unused cut yardage of 5 yards or more in a single cut, returned rolled the way it shipped; factory full rolls that remain unrolled and uncut; and stocked packaged supplies that are unopened. Everything must be in original condition and not marked, cut, sewn, or altered.
How do I request a return, and what charges apply?
Request an RMA within 30 calendar days of delivery before sending anything back. Approved returns have a 20% restocking fee and the customer pays return shipping. Original shipping charges are non-refundable, and if your order shipped free and the return brings it under $250, our standard $30 shipping charge is deducted from your refund. Approved returns must ship within 10 days of the RMA.
What is final sale?
Cuts under 5 yards, cut foam, kits, full hides, CNC or custom panels, samples and sample decks, closeouts and clearance merchandise, custom or special-order merchandise, and pallet, multi-roll freight, or specially quoted orders are final sale unless the written quote says otherwise.
What if the color doesn't match?
Screen colors are approximate, so we recommend a $5 sample before ordering yardage. If you ordered a sample first and your yardage does not match that sample, send the sample back with the yardage. If we confirm the mismatch, there is no restocking fee and no shipping deduction. Otherwise an unused cut of 5 yards or more can be returned under our regular return rules.
What if my order is wrong, damaged, or defective?
Report shipping damage or a wrong item within 7 calendar days of delivery, and a material defect within 30 days of delivery, before the material is cut. Include your order number and photos. If Carolyn Fabrics confirms a wrong item, shipping damage, or a defect, no restocking fee or return shipping charge applies, and we will arrange the correction, replacement, or refund.
Read the complete Returns & Refunds Policy or email orders@carolynfabrics.com to request an RMA.
About Us
How long have you been in business?
Since 1932. We're a fourth-generation family business based in High Point, NC — the furniture capital of the world. The company has been in the same family for over 90 years.
Where are you located?
1306 Starr Drive, High Point, NC 27260. We have a showroom and welcome walk-ins anytime during business hours. Just know we close for lunch from 12–1 PM — no one will be here during that hour.
What are your hours?
Monday–Thursday: 8:00 AM – 5:00 PM ET
Friday: 8:00 AM – 3:00 PM ET
Closed daily for lunch 12:00–1:00 PM
Closed weekends and major holidays.
Still have questions?